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Privacy Policy

Privacy policy

Top-Tex Group (the data controller) is a limited liability company with a single shareholder whose head office is located at 10 avenue du Girou, Villeneuve-lès-Bouloc (31620), France and registered in the Toulouse Trade and Companies Register (registration number: 388 833 477). Top-Tex Group is part of Tex- Groupement also located at 10 avenue du Girou, Villeneuve-lès-Bouloc (31620), France and registered in the Toulouse Trade and Companies Register (registration number: 752 032 888). Top-Tex Group and Tex Groupement are joint controllers (hereinafter “we”) for certain processing operations mentioned in this Privacy Policy (hereinafter the "Policy").

EDOS, whose head office is located at 9 rue Schimper, Strasbourg (67000), has been appointed as Data Protection Officer for Top-Tex Group and Tex Groupement.

We give great importance to the protection of your privacy and your individual freedoms and we are committed to ensure their protection in compliance with data protection regulations applicable in France and in Europe.

The Policy aims to inform you in particular of the principles that govern the way we process your personal data, as well as the purposes pursued by the main processing operations carried out by Top-Tex Group and Tex Groupement.

We invite you to read it carefully and consult it regularly in order to take note of any changes or updates made to it.

1. Legal and regulatory framework

We are committed to respect our obligations in terms of personal data protection according to:

The law n° 78-17 of January 6, 1978 as amended by the law n°2018-493 of June 20, 2018;
The European Regulation n°2016/679 of April 27, 2016 (hereafter, the "GDPR").

2. Personal data processing activities

We process the personal data of our customers, prospects and suppliers in the course of carrying out the contract under which we entered into the relationship, in the pursuit of our legitimate interests (business interests, improvement of services offered, continuity of IT services, IT security, security of premises and staff) and our legal obligations for the following purposes:

Clients:

Management of the commercial relationship;
Customer account opening;
Order management;
Organization of deliveries;
Customer service improvement;
Management of received payments;
Billing management;
Accounting management;
Follow-up of unpaid invoices;
Recovery of unpaid invoices;
Follow-up of claims;
Management of commercial prospecting;
Management of commercial communication (website, blog posts, catalogs distribution, emailing, sanding samples);
IT support management associated with the management of the customer account;
Personalized contacts (incoming calls);
Elaboration of business statistics;
IT security management;
Management of the security of goods and people (during the presence in our premises);
Follow-up of data subjects’ requests to exercise GDPR rights.

Prospects

Management of commercial prospecting;
Management of commercial communication (website, blog, distribution of catalogs, emailing, sending of samples);
Elaboration of business statistics;
Management of the security of goods and people (during the presence in our premises);
Follow-up of data subjects’ requests to exercise GDPR rights.

Suppliers

Commercial relationship management;
Supply management;
Supplier order management;
Delivery management;
Supplier payment management;
Accounting management;
Personalized contacts (incoming calls);
Elaboration of business statistics;
Management of the security of goods and people (during the presence in our premises);
Follow-up of data subjects’ requests to exercise GDPR rights.

For above-mentioned purposes, we process data relating to your identity (last name, first name, e-mail address, telephone number, postal address, position held in the company) and economic and professional data (bank details of the company in which you work, credit card details) and any nominative information appearing on documents associated with the processing activities carried out.

In this context, these personal data is processed for a period not exceeding that necessary for the purposes pursued, taking into account the applicable data retention periods, in particular:

Customers : five (5) years from the end of the business relationship;
Prospects: three (3) years from the last contact with the prospect;
Suppliers: five (5) years from the end of the commercial relationship.

The recipients of the personal data are (strictly in consideration of the purposes pursued):

Tex Groupement’s and Top-Tex Group’s internal departments, including directors, sales department, accounting department, IT department, marketing department and CSR department;
The other companies of the group;
Our IT providers;
Our marketing providers;
Our carriers;
Banks;
Our certified public accountant;
Financial auditors;
Our debt collection agency;
Our credit insurance and the insurance broker.

In the context of our processing activities, data is transferred outside the European Union by one of the IT providers, the company CloudFlare. When your personal data is transferred outside the European Union, we try to systematically take all the necessary measures to ensure that the recipients guarantee the respect of an adequate level of protection equivalent to the national and European regulations, including the use of standard contractual clauses and the application of technical, organizational and legal measures to frame these transfers.

3. Security measures implemented

We are committed to maintain the confidentiality, integrity, availability and security of your personal data. In accordance with Article 32 of the Regulation, we endeavor to implement appropriate technical, logical and organizational measures to ensure the most appropriate level of security to the risks involved in processing your personal data. We also put in place measures to prevent, as far as possible, any loss, accidental destruction, alteration and unauthorized access to your personal data.

4. Terms and conditions for exercising rights

In accordance with applicable law, you have the right to:

Access and rectify your personal data (right of access and right to rectification);
Object to the processing of your personal data for legitimate reasons (right to object);
Within the limits provided by the law, request that the processing of your data be restricted or that personal data be deleted (right to restriction of processing and right to erasure);
Request the portability of your personal data (right to portability).

If you have any questions about this policy or any requests regarding the processing of your Data, you can contact us at:

By postal mail to the following adress: Top-Tex Group, 10 avenue du Girou, Villeneuve-lès-Bouloc (31620), France
By email to the following address: [email protected]

Finally, we inform you that you have the right to lodge a complaint with a supervisory authority such as the Commission Nationale de l'Informatique et des Libertés (CNIL) regarding the way we process your data.